Hi all hope you can help.
Our Psion handheld devices used in the warehouse have been renewing their DHCP leases every time they change AP on our Aruba network. I have spoken to Psion and they say it is an AP configuration issue, rather than the handhelds.
The DHCP server on which they renew their IPs is on a separate subnet and sometimes we have to either take the link down, or reboot the DHCP server. This causes all handhelds to stop working as soon as they move to new AP which should not be happening as they are on an 8 day lease.
All APs and clients are on the same subnet and get their IPs from the same DHCP server.
Psion told me the following:
I have analyzed your issue and as well I have consulted my colleagues from the Motorola wireless support and we think that the issue can’t be cause from the client’s side (the EP10) and we believe this would be a configuration issue with the AP’s. Further to this, when the AP’s are set up to be transparent (as we have them in the office, then once every few hours, minutes, depending on how they were set up, they will check with the server if the same IP is still available and will continue using it, without refreshing it) , but when they are not set up as transparent, then they will act like a router and then the IP will be renewed while the client will switch from one AP to another.
I cant find anything in the configuiration that seems to fit this explanation? Can anybody suggest anything?
The access points are Aruba IAP-104.
Thanks for your help.