I bought a used SRX240 on ebay to learn a bit about it (and use it as a home router). Upon starting it seems it has a very old firmware, so I wanted to update it. So I created an account on juniper.com, but when I try to access the firmware under https://webdownload.juniper.net/swdl/dl/secure/site/1/record/65481.html I get the error: "You have encountered this error because your account privileges do not permit access to the information or service requested."

What do I need to do or rather - what is the best/easiest way to get the upgrade?

  • Difficult decision, Diogo gave the background (marked as answered), Viktor the practical workaround (up'ed by one). It's not really what I had hoped for especially as this means I am behind in terms of security updates :-(
    – Thomas
    Apr 14, 2017 at 14:49

1 Answer 1


Unfortunately, you need an active support contract in order to be able to download firmwares/software from the Juniper website. The error message you are seeing is expected if you haven't associated any support contract with the SRX serial number.


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