We are currently having issues with our WebService being intermittently inaccessible to clients. During diagnosis with the NOC and with some internal testing we believe we have a router dropping packets.
Our system has 4 Windows Server 2003 machines connected via a switch on one port (internal communication) and a router (Cisco RV082) on the second port (web traffic).
From our WebServer, if we WinMTR to the Router, managed switch or over the internal network (5.x) we get a 0% packet loss.
However, when we run the same WinMTR tool to our gateway, we receive a 0% packet loss on the gateway, but as of last test a 9% packet loss on the router.
|------------------------------------------------------------------------------------------
| WinMTR statistics
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------
|
| 192.168.1.1 - 9 | 1986 | 1818 | 0 | 0 | 1 | 0
| static-xxx-xx-x-xxx.xxx.xxxxxx.xxx - 0 | 3667 | 3667 | 0 | 0 | 76 | 0
|________________________________________________|______|______|______|______|______|______
WinMTR v0.92 GPL V2 by Appnor MSP
I'm not entirely sure how to process this information. Does this imply that there is a break between the router and the gateway as the router seems fine on it's own? Or is it a problem with the router not responding properly when we go to the WAN port.
Edit
The existing problem server goes from
Server -> Router -> dumb switch -> gateway
We have another server in the same cabinet that goes
Server -> different router -> dumb switch -> gateway
Thank you in advance.