We've been having an issue at the office with our Cisco CME. Here's the situation. Phone A (outside line) dials into the main line and after ~three rings the call is huntstopped to four other phones. Phone X answers the incoming call from Phone A and communication can commence, no problems. We will call this the "ORIGINAL CALL" *Then* Phone B (outside line) dials into the main line and again after ~three rings the call is hunstopped to four other phones. Phone Y tries to answer the incoming call from Phone B but the call is dropped on Phone Y whereas on Phone B the call continues to ring. The phone call from Phone B is actually left in limbo and so long as the ORIGINAL CALL is still in session, the connection to Phone B can never be established and Phone B must terminate their call. Why is it that when Phone Y or any phone for that matter tries to answer the phone call from Phone B, the call is never connected? Please see the router config below for reference. I thought perhaps this had something to do with the `huntstop channel` but that is wrong. Maybe this has something to do with the call pickup configuration but I'm not quite sure. Current configuration : 22166 bytes ! ! Last configuration change at 19:05:14 PST Sat Dec 3 2016 ! version 12.4 service timestamps debug datetime msec service timestamps log datetime msec no service password-encryption ! hostname Cisco2811 ! boot-start-marker boot-end-marker ! enable secret 5 SOMESUPERSECRETHASH enable password THISISTHEENABLEPASSWORD ! no aaa new-model ! resource policy ! clock timezone PST -8 clock summer-time PST recurring ! ! ip cef no ip dhcp use vrf connected ip dhcp excluded-address 10.10.10.1 10.10.10.10 ! ip dhcp pool phone network 10.10.10.0 255.255.255.0 default-router 10.10.10.1 option 150 ip 10.10.10.1 ! ! ip ftp username supersecretusername ip ftp password supersecretpassword no ip domain lookup ip domain name Cisco2811 ip name-server 64.2.21.107 ip name-server 64.2.21.213 ip ssh time-out 30 ip ssh version 2 ! ! ! voice-card 0 no dspfarm ! ! ! voice service voip allow-connections h323 to h323 allow-connections h323 to sip allow-connections sip to h323 allow-connections sip to sip supplementary-service h450.12 h323 sip registrar server expires max 3600 min 3600 ! ! voice class codec 1 codec preference 1 g711ulaw ! ! voice register global max-dn 144 max-pool 36 ! ! voice translation-rule 9 rule 1 /^911$/ /911/ rule 2 /^9\(.*\)/ /\1/ ! ! username admin privilege 15 secret 5 supersecret ! ! class-map match-all L3-to-L2_VoIP-Cntrl match ip dscp af31 class-map match-all L3-to-L2_VoIP-RTP match ip dscp ef class-map match-all SIP match protocol sip class-map match-all RTP match protocol rtp ! ! policy-map EthOut class RTP policy-map output-L3-to-L2 class L3-to-L2_VoIP-RTP set cos 5 class L3-to-L2_VoIP-Cntrl set cos 3 ! ! interface Loopback0 ip address 10.1.10.2 255.255.255.0 ! interface FastEthernet0/0 description ** DHCP Client mode ** ip address dhcp ip nat outside ip virtual-reassembly duplex auto speed auto ! interface Service-Engine0/0 ip unnumbered Loopback0 service-module ip address 10.1.10.1 255.255.255.0 service-module ip default-gateway 10.1.10.2 ! interface FastEthernet0/1 no ip address no ip mroute-cache duplex auto speed auto ! interface FastEthernet0/1.1 description ** Data VLAN ** encapsulation dot1Q 1 native ip address 192.168.1.2 255.255.255.0 ip nat inside ip virtual-reassembly ! interface FastEthernet0/1.2 description ** Voice VLAN ** encapsulation dot1Q 2 ip address 10.10.10.1 255.255.255.0 service-policy output output-L3-to-L2 ! ip route 10.1.10.1 255.255.255.255 Service-Engine0/0 ! ! ip http server ip http authentication local no ip http secure-server ip http path flash: ip nat inside source list 1 interface FastEthernet0/0 overload ! access-list 1 remark SDM_ACL Category=2 access-list 1 permit 192.168.10.0 0.0.0.255 ! ! ! ! ! tftp-server flash:P0030702T023.loads tftp-server flash:P0030702T023.sb2 tftp-server flash:P0030702T023.sbn tftp-server flash:P0030702T023.bin tftp-server flash:CP7902080001SCCP051117A.sbin tftp-server flash:Analog1.raw tftp-server flash:Analog2.raw ! the rest of the sounds truncated ! control-plane ! ! ! voice-port 0/0/0 connection plar opx 2000 caller-id enable ! voice-port 0/0/1 connection plar opx 2000 caller-id enable ! voice-port 0/0/2 connection plar opx 2000 caller-id enable ! voice-port 0/0/3 connection plar opx 2000 caller-id enable ! voice-port 0/1/0 auto-cut-through operation 4-wire type 5 signal immediate description Overhead Paging Port 0 ! voice-port 0/1/1 auto-cut-through operation 4-wire type 5 signal immediate description Overhead Paging Port 1 ! ! ! ! dial-peer cor custom name internal name local name domestic name international name 900 name 976 ! ! dial-peer cor list call-internal member internal ! dial-peer cor list call-local member local ! dial-peer cor list call-domestic member domestic ! dial-peer cor list call-international member international ! dial-peer cor list call-900 member 900 ! dial-peer cor list call-976 member 976 ! dial-peer cor list user-internal member internal ! dial-peer cor list user-local member internal member local ! dial-peer cor list user-domestic member internal member local member domestic ! dial-peer cor list user-international member internal member local member domestic member international ! dial-peer cor list user900-internal member internal member 900 member 976 ! dial-peer cor list user900-local member internal member local member 900 member 976 ! dial-peer cor list user900-domestic member internal member local member domestic member 900 member 976 ! dial-peer cor list user900-international member internal member local member domestic member international member 900 member 976 ! ! dial-peer voice 1 pots description ** FXO Incoming call ** incoming called-number . direct-inward-dial port 0/0/0 forward-digits all ! dial-peer voice 2 pots description ** FXO Incoming call ** incoming called-number . direct-inward-dial port 0/0/1 forward-digits all ! dial-peer voice 3 pots description ** FXO Incoming call ** incoming called-number . direct-inward-dial port 0/0/2 forward-digits all ! dial-peer voice 4 pots description ** FXO Incoming call ** incoming called-number . direct-inward-dial port 0/0/3 forward-digits all ! dial-peer voice 5 pots description ** FXO pots dial-peer ** destination-pattern 911 port 0/0/0 forward-digits all ! dial-peer voice 6 pots description ** FXO pots dial-peer ** destination-pattern 9911 port 0/0/0 forward-digits 3 ! dial-peer voice 7 pots corlist outgoing call-local description ** FXO pots dial-peer ** destination-pattern 9[2-9]...... port 0/0/0 forward-digits 7 ! dial-peer voice 8 pots corlist outgoing call-domestic description ** FXO pots dial-peer ** destination-pattern 91.......... port 0/0/0 forward-digits 11 ! dial-peer voice 9 pots corlist outgoing call-international description ** FXO pots dial-peer ** destination-pattern 9011T port 0/0/0 prefix 011 ! dial-peer voice 10 pots corlist outgoing call-900 description ** FXO pots dial-peer ** destination-pattern 91900....... port 0/0/0 forward-digits 11 ! dial-peer voice 11 pots corlist outgoing call-976 description ** FXO pots dial-peer ** destination-pattern 91976....... port 0/0/0 forward-digits 11 ! dial-peer voice 12 pots description ** FXO pots dial-peer ** destination-pattern 911 port 0/0/1 forward-digits all ! dial-peer voice 13 pots description ** FXO pots dial-peer ** destination-pattern 9911 port 0/0/1 forward-digits 3 ! dial-peer voice 14 pots corlist outgoing call-local description ** FXO pots dial-peer ** destination-pattern 9[2-9]...... port 0/0/1 forward-digits 7 ! dial-peer voice 15 pots corlist outgoing call-domestic description ** FXO pots dial-peer ** destination-pattern 91.......... port 0/0/1 forward-digits 11 ! dial-peer voice 16 pots corlist outgoing call-international description ** FXO pots dial-peer ** destination-pattern 9011T port 0/0/1 prefix 011 ! dial-peer voice 17 pots corlist outgoing call-900 description ** FXO pots dial-peer ** destination-pattern 91900....... port 0/0/1 forward-digits 11 ! dial-peer voice 18 pots corlist outgoing call-976 description ** FXO pots dial-peer ** destination-pattern 91976....... port 0/0/1 forward-digits 11 ! dial-peer voice 19 pots description ** FXO pots dial-peer ** destination-pattern 911 port 0/0/2 forward-digits all ! dial-peer voice 20 pots description ** FXO pots dial-peer ** destination-pattern 9911 port 0/0/2 forward-digits 3 ! dial-peer voice 21 pots corlist outgoing call-local description ** FXO pots dial-peer ** destination-pattern 9[2-9]...... port 0/0/2 forward-digits 7 ! dial-peer voice 22 pots corlist outgoing call-domestic description ** FXO pots dial-peer ** destination-pattern 91.......... port 0/0/2 forward-digits 11 ! dial-peer voice 23 pots corlist outgoing call-international description ** FXO pots dial-peer ** destination-pattern 9011T port 0/0/2 prefix 011 ! dial-peer voice 24 pots corlist outgoing call-900 description ** FXO pots dial-peer ** destination-pattern 91900....... port 0/0/2 forward-digits 11 ! dial-peer voice 25 pots corlist outgoing call-976 description ** FXO pots dial-peer ** destination-pattern 91976....... port 0/0/2 forward-digits 11 ! dial-peer voice 26 pots description ** FXO pots dial-peer ** destination-pattern 911 port 0/0/3 forward-digits all ! dial-peer voice 27 pots description ** FXO pots dial-peer ** destination-pattern 9911 port 0/0/3 forward-digits 3 ! dial-peer voice 28 pots corlist outgoing call-local description ** FXO pots dial-peer ** destination-pattern 9[2-9]...... port 0/0/3 forward-digits 7 ! dial-peer voice 29 pots corlist outgoing call-domestic description ** FXO pots dial-peer ** destination-pattern 91.......... port 0/0/3 forward-digits 11 ! dial-peer voice 30 pots corlist outgoing call-international description ** FXO pots dial-peer ** destination-pattern 9011T port 0/0/3 prefix 011 ! dial-peer voice 31 pots corlist outgoing call-900 description ** FXO pots dial-peer ** destination-pattern 91900....... port 0/0/3 forward-digits 11 ! dial-peer voice 32 pots corlist outgoing call-976 description ** FXO pots dial-peer ** destination-pattern 91976....... port 0/0/3 forward-digits 11 ! dial-peer voice 33 voip description ** cue voicemail pilot number ** translation-profile outgoing PSTN_CallForwarding destination-pattern 6000 session protocol sipv2 session target ipv4:10.1.10.1 dtmf-relay sip-notify codec g711ulaw no vad ! dial-peer voice 34 voip description ** cue auto attendant number ** translation-profile outgoing PSTN_CallForwarding destination-pattern 6001 session protocol sipv2 session target ipv4:10.1.10.1 dtmf-relay sip-notify codec g711ulaw no vad ! dial-peer voice 40 pots description E&M port 0 to overhead destination-pattern 4000 port 0/1/0 ! ! ! ! ! telephony-service load 7960-7940 P0030702T023 load 7902 CP7902080001SCCP051117A max-ephones 36 max-dn 108 ip source-address 10.10.10.1 port 2000 calling-number initiator system message SuperSystem! time-zone 5 voicemail 6000 max-conferences 2 gain -6 call-forward pattern .T call-forward system redirecting-expanded moh MOH_LO.WAV multicast moh 239.1.1.1 port 2000 web admin system name cisco secret 5 supersecrethash dn-webedit time-webedit transfer-system full-consult dss transfer-pattern 9.T create cnf-files version-stamp 7960 Jun 24 2014 17:45:12 ! ! ephone-template 1 softkeys idle Redial Dnd Newcall Cfwdall Pickup softkeys seized Redial Endcall Cfwdall Pickup softkeys alerting Callback Endcall softkeys connected Hold Trnsfer Endcall Confrn Park ! ! ephone-template 2 softkeys idle Redial Dnd Newcall Pickup softkeys seized Redial Endcall Pickup softkeys alerting Callback Endcall softkeys connected Hold Trnsfer Endcall Confrn Park ! ! ephone-dn 1 dual-line number 2001 label 2001 description EphoneDn1 name EphoneDn1 preference 1 call-forward busy 6000 call-forward noan 6000 timeout 16 corlist incoming user900-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 2 dual-line number 2002 label 2002 description EphoneDn2 name EphoneDn2 preference 1 call-forward busy 6000 call-forward noan 6000 timeout 16 corlist incoming user900-international no huntstop hold-alert 30 originator ! ! ephone-dn 3 dual-line number 2003 label 2003 description EphoneDn3 name EphoneDn3 preference 1 call-forward busy 6000 call-forward noan 6000 timeout 10 corlist incoming user900-international huntstop channel hold-alert 30 originator ! ! ephone-dn 4 dual-line number 2000 label 2000 description Receptionist name Receptionist call-forward noan 2100 timeout 8 corlist incoming user-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 5 dual-line number 2001 label 2001 description EphoneDn5 name EphoneDn5 call-forward noan 6000 timeout 15 corlist incoming user-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 6 dual-line number 2002 label 2002 description EphoneDn6 name EphoneDn6 call-forward noan 6000 timeout 15 corlist incoming user-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 7 dual-line number 2003 label 2003 description Estimator 2 name Estimator 2 call-forward noan 6000 timeout 10 corlist incoming user-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 8 dual-line number 2004 label 2004 description Parts Dept name Parts Dept call-forward busy 6000 call-forward noan 6000 timeout 15 corlist incoming user-international huntstop channel ! ! ephone-dn 9 dual-line number 2005 label 2005 description EphoneDn9 name EphoneDn9 call-forward noan 6000 timeout 16 corlist incoming user-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 10 dual-line number 2006 label 2006 description EphoneDn10 name EphoneDn10 call-forward noan 6000 timeout 24 corlist incoming user900-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 11 dual-line number 2007 label 2007 description Delivery Area name Delivery Area call-forward busy 6000 call-forward noan 6000 timeout 24 corlist incoming user900-international hold-alert 30 originator ! ! ephone-dn 12 dual-line number 2008 label 2008 description Estimator 1 name Estimator 1 call-forward noan 6000 timeout 24 corlist incoming user900-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 13 dual-line number 2009 label 2009 description Time Clock name Time Clock call-forward busy 6000 call-forward noan 6000 timeout 24 corlist incoming user900-international hold-alert 30 originator ! ! ephone-dn 14 dual-line number 2010 label 2010 description Empty Office name Empty Office call-forward busy 6000 call-forward noan 6000 timeout 15 corlist incoming user900-international hold-alert 30 originator ! ! ephone-dn 15 dual-line number 2011 label 2011 description EphoneDn15 name EphoneDn15 call-forward noan 6000 timeout 10 corlist incoming user900-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 16 number 8000.... mwi on ! ! ephone-dn 17 number 8001.... mwi off ! ! ephone-dn 18 number 1000 park-slot timeout 30 limit 4 notify 2000 only transfer 2000 retry 15 limit 2 ! ! ephone-dn 19 number 1001 park-slot timeout 30 limit 4 notify 2000 only transfer 2000 retry 15 limit 2 ! ! ephone-dn 20 number 1002 park-slot timeout 30 limit 4 notify 2000 only transfer 2000 retry 15 limit 2 ! ! ephone-dn 21 number 1003 park-slot timeout 30 limit 4 notify 2000 only transfer 2000 retry 15 limit 2 ! ! ephone-dn 22 dual-line number 2000 label 2000 description Receptionist-Line2 name Receptionist-Line2 preference 1 call-forward busy 2100 call-forward noan 2100 timeout 8 corlist incoming user900-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 23 dual-line number 2004 label 2004 description EphoneDn23 name EphoneDn23 preference 1 call-forward busy 6000 call-forward noan 6000 timeout 16 corlist incoming user900-international huntstop channel hold-alert 30 originator ! ! ephone-dn 24 dual-line number 2100 label Main description MainLine Rollover1 call-forward noan 5000 timeout 16 corlist incoming user900-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 25 dual-line number 2100 label Main description MainLine Rollover2 preference 1 call-forward busy 5000 call-forward noan 5000 timeout 16 corlist incoming user900-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 26 number 5000 label GeneralVM description GeneralVM name GeneralVM call-forward busy 6000 call-forward noan 6000 timeout 3 corlist incoming user900-international hold-alert 30 originator ! ! ephone-dn 27 dual-line number 2011 label 2011 description EphoneDn27 name EphoneDn27 preference 1 call-forward busy 6000 call-forward noan 6000 timeout 10 corlist incoming user900-international huntstop channel hold-alert 30 originator ! ! ephone-dn 28 dual-line number 2009 label 2009 description test line preference 1 ! ! ephone-dn 29 dual-line number 2012 label 2012 description EphoneDn29 name EphoneDn29 call-forward busy 6000 call-forward noan 6000 timeout 12 corlist incoming user900-international huntstop channel hold-alert 30 originator ! ! ephone-dn 30 dual-line number 2006 label 2006 description EphoneDn30 name EphoneDn30 call-forward busy 6000 call-forward noan 6000 timeout 24 corlist incoming user900-international huntstop channel hold-alert 30 originator ! ! ephone-dn 31 dual-line number 2008 label 2008 description Estimator 1 name Estimator 1 preference 1 call-forward busy 6000 call-forward noan 6000 timeout 24 corlist incoming user900-international huntstop channel hold-alert 30 originator ! ! ephone-dn 32 dual-line number 2005 label 2005 description EphoneDn32 name EphoneDn32 preference 1 call-forward busy 6000 call-forward noan 6000 timeout 16 corlist incoming user-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 33 dual-line number 2013 label 2013 description EphoneDn33 name EphoneDn33 call-forward busy 6000 call-forward noan 6000 timeout 24 corlist incoming user-international huntstop channel hold-alert 30 originator ! ! ephone-dn 34 dual-line number 2012 label 2012 description EphoneDn34 name EphoneDn34 call-forward busy 6000 call-forward noan 6000 timeout 24 corlist incoming user900-international huntstop channel hold-alert 30 originator ! ! ephone 1 device-security-mode none mac-address 0013.608F.98F3 ephone-template 1 speed-dial 1 4000 label "Overhead Page" type 7960 button 1:4 2:22 3:24 4:25 button 5m26 ! ! ! ephone 2 device-security-mode none mac-address 0007.8599.2E3F ephone-template 1 speed-dial 1 4000 label "Overhead Page" type 7960 button 1:8 2:23 3:24 4:25 button 5m26 ! ! ! ephone 3 device-security-mode none mac-address 0013.C4AA.C42A ephone-template 1 speed-dial 1 4000 label "Overhead Page" type 7960 button 1:5 2:1 3:24 4:25 button 5m26 ! ! ! ephone 4 device-security-mode none mac-address 0013.6039.8BFA ephone-template 1 speed-dial 1 4000 label "Overhead Page" type 7960 button 1:6 2:2 3:24 4:25 button 5m26 ! ! ! ephone 5 device-security-mode none mac-address 0017.E013.41A9 ephone-template 1 username "swall" speed-dial 1 4000 label "Overhead Page" type 7960 button 1:7 2:3 3:24 4:25 button 5m26 ! ! ! ephone 6 device-security-mode none mac-address 0017.E013.412F ephone-template 2 speed-dial 1 4000 label "Overhead Page" type 7960 button 1:10 2:30 3:24 4:25 button 5m26 ! ! ! ephone 7 device-security-mode none mac-address 0015.62EA.6944 ephone-template 1 speed-dial 1 4000 label "Overhead Page" type 7960 button 1:9 2:32 3:24 4:25 button 5m26 ! ! ! ephone 8 device-security-mode none mac-address 0013.601C.1A23 ephone-template 2 type 7960 button 1:11 ! ! ! ephone 9 device-security-mode none mac-address 0015.621B.2A9B ephone-template 2 speed-dial 1 4000 label "Overhead Page" type 7960 button 1:12 2:31 3:24 4:25 button 5m26 ! ! ! ephone 10 device-security-mode none mac-address 0013.1AFF.302E ephone-template 2 type 7960 button 1:13 2:28 ! ! ! ephone 11 device-security-mode none mac-address 0015.62B5.FAE2 ephone-template 2 type 7960 button 1:14 ! ! ! ephone 12 device-security-mode none mac-address 0017.955B.0A32 ephone-template 1 username "jcoffinberry" speed-dial 1 4000 label "Overhead Page" type 7960 button 1:15 2:27 3:24 4:25 button 5m26 ! ! ! ephone 13 device-security-mode none mac-address 0017.E013.2BFC ephone-template 1 username "AJ" speed-dial 1 4000 label "Overhead Page" button 1:29 2:34 3:24 4:25 button 5:26 ! ! ! ephone 14 device-security-mode none mac-address 000F.341F.FE6A ephone-template 1 speed-dial 1 4000 label "Overhead Page" type 7960 button 1:15 2:27 3:24 4:25 button 5m26 ! ! ! ephone 15 device-security-mode none mac-address 0014.A981.86F5 speed-dial 1 4000 label "Overhead Page" type 7960 button 1:33 2:24 3:25 4:26 ! ! alias exec cue service-module service-engine 0/0 session ! line con 0 password consolepassword login line aux 0 line 194 no activation-character no exec transport preferred none transport input all transport output pad telnet rlogin lapb-ta mop udptn v120 ssh line vty 0 4 password vtypassword login local transport input ssh transport output telnet line vty 5 15 login transport input telnet transport output telnet ! scheduler allocate 20000 1000 ntp clock-period 17180231 ntp master ntp server 64.2.21.49 ntp server 64.2.21.107 ! webvpn context Default_context ssl authenticate verify all ! no inservice ! ! end A `debug voip ccapi inout` log has been placed on [pastebin][1]. Furthermore if the call from Phone B is never picked up the call continues to ring and ring on phone B while after about 8 rings on all the 7960 phones the call is huntstopped. If the phone is never answered the call is disconnected (cause code 16) and the call is never forwarded to voicemail for `noan`. ##Another scenario Take the situation described in the beginning. If phone b is stuck in limbo *still* and phone a terminates the call *phone b* is **still** stuck in limbo. And an attempt to answer that call from phone b when it's huntstopped to the other phones is still fruitless. [1]: http://pastebin.com/guqD6PAz