I really need some help to explain following two scenarios as I only have little network troubleshooting skills.
I am supposed to go to these clients and give a valid reason for these issues. The only reason I could think here is "Slow network speed".
I know it could be hard to identify network problems just by reading this post, but at least few suggestions, comments or troubleshooting tips you can give help me a lot here.
We did a website for a client. This website has a page that loads around < 2500 MySql records. We have loaded this page in several different networks. All of them took 1-2 minutes to load the whole page without any problems. However, when we load this website on client's network it takes hours(or sometimes doesn't event load).
We did another website for a client. It works fine on other networks, but only in client's network, it has wired behaviours. Sometimes website loads partially. We can see links appearing on a white background without any CSS/JS and not working. Sometimes it doesn't even load.
- Both websites can be loaded in other networks and they behave fine.
- Both clients have good internet connections and able to visit other sites like google/facebook etc. without any problems. All other popular sites working just fine except our custom built sites.
- We are unable to change the architecture of the website. ex: Implement pagination.
- PHP > 5
- Using HostSG as the Service Provider
Can you please tell me what possible reasons causing these problems? Is there any way to identify the exact problem? Thanks in advance!